Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
The IUP Journal of Operations Management
Feb'15
Focus

The present issue covers a wide range of topics addressing some of the key areas of Operations Management.

Articles
   
Price(INR)
Buy
Modeling the Switching Behavior of Multiple-SIM GSM
Subscribers in Nigeria Using Markov Chain Analysis
Analysis of Project Success Issues: The Case of a Manufacturing SME
The Impact of Cannibalization on Product Returns for Remanufacturing Under Different Demand Scenarios
Electrical Transmission Line Installation Projects: A Six Sigma Approach for Project Risk Management
Select/Remove All    

Modeling the Switching Behavior of Multiple-SIM GSM Subscribers in Nigeria Using Markov Chain Analysis

--E O Oyatoye, S O Adebiyi and B B Amole

This paper examines the analytical modeling of mobile phone subscribers’ switching behavior among the four major mobile telecommunication network service providers in Nigeria, using primary data collected through questionnaire from the mobile-phone subscribers of three higher institutions in Lagos, Nigeria. Data collected through the questionnaire was collated and structured to suit the modeling framework of Markov chain process. The findings reveal that many subscribers still hold multiple SIMs of network providers, unlike other countries where people have embraced Mobile Number Portability (MNP), thereby compelling the network providers to improve their quality of services to retain existing subscribers and attract potential customers who will switch from other service providers.

Analysis of Project Success Issues: The Case of a Manufacturing SME

--Sudhakar Dasari, Nasina Jigeesh and A Prabhukumar

The success of a project can be measured in different dimensions, the most familiar and well proven ones being time, cost and quality. Completion of scheduled project activities and delivery of the total project in time are very important from the perspective of both the customer and developing organization, while the same done within budget is important from the perspective of the developer. All these accomplishments along with embedding quality into the project lead to the overall success of a project. Small and Medium-sized Enterprises (SMEs) take up most assignments as projects and strive to complete them to the satisfaction of customers in order to maintain a competitive edge. The paper focuses on the criteria to complete the projects within time and budget by surveying and studying national and international projects of a manufacturing SME in Hyderabad, India. The findings provide support for proper utilization of project management tools and control of projects that are lagging behind time and cost in those SMEs which may not be in a position to procure expensive project management tools.

The Impact of Cannibalization on Product Returns for Remanufacturing Under Different Demand Scenarios

--Siddhartha Kushwaha and Sourabh Bhattacharya

This study is an effort to understand the impact of cannibalization on product return under different demand scenarios during product life cycle. A system dynamic model is used to estimate product return for a hypothetical product P. The results of the study reveal that product return increases with increasing product demand during growth stage under the exposure of cannibalization, and product return decreases with increase in cannibalization during maturity stage. Original Equipment Manufacturers (OEMs) can venture into remanufacturing during growth stage and it can lead to capital investment saving at initial product life cycle stage. However, during maturity stage venturing is not recommended.

Electrical Transmission Line Installation Projects: A Six Sigma Approach for Project Risk Management

--Shwetank Parihar, Chandan Bhar and Randhir Kumar

The study is based on designing and analyzing a methodology that improves the project risk management process by having efficient monitoring system. The monitoring should be based on the risk sensitivity of the various parameters of the project. These parameters, derived through exhaustive literature survey and expert advice, are given special references while monitoring the project for risk analysis. Six Sigma level of accuracy is conceptualized in this study for electrical transmission line installation projects. On analyzing the possibility of risk occurrence on Sigma levels for each pre-decided parameter, it is found that technical parameters have got the maximum number of risks associated with them. The methodology proposed in the paper provides a guideline for risk monitoring for electrical transmission line installation projects.

Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
Operations Management